Crystalline Clinic
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Privacy Policy

What We Hold, And Why.

A clinic holds more about you than most businesses do, including your health. This page says exactly what we keep, who sees it, and what you can ask us to do with it.

Last updated September 2026. This policy applies to Crystalline Clinic Nigeria, 3B Chris Madueke Street, Lekki Phase 1, Lagos.

Who We Are

Crystalline Clinic Nigeria, 3B Chris Madueke Street, Lekki Phase 1, Lagos. Our website is crystallineclinic.ng and you can reach us on WhatsApp at +234 706 670 2023.

We are the data controller for the information described on this page. That means we decide what is collected and we are answerable for how it is kept.

The Law That Applies

We handle your information in line with the Nigeria Data Protection Act 2023.

Where a client is in the United Kingdom or the European Union and is treated at one of our clinics there, the relevant local law applies in addition.

What We Collect, And Why

Your name, phone number and emailSo we can confirm your appointment and reach you about it
Appointment detailsWhat you booked, when, and whether you attended
Your health informationMedical history, medication, allergies, previous treatment and your consent. Collected at consultation because treating you safely is not possible without it
Treatment recordsWhat was done, what was used and what was advised
PhotographsOnly where you have given consent. See the section below
Payment detailsHandled by our payment provider. We never see or store your card number
Delivery addressOnly where you order a physical product to be delivered
Website usageBasic, anonymous information about how pages are used, so we can improve them

We do not collect anything we do not need, and we do not ask for information simply because a form has a space for it.

Your Health Information

Health information is the most sensitive thing we hold, and it is held to a higher standard than everything else on this page.

It is collected at your consultation, kept as part of your clinical record, and seen only by the practitioners involved in your care. It is not used for marketing. It is not shared with anybody outside the clinic unless you ask us to, or unless we are legally required to.

We keep clinical records because follow-up, aftercare and safe repeat treatment depend on them. A practitioner who cannot see what was done last time cannot treat you safely this time.

Photographs And Video

Nothing goes online without your consent

Clinical photographs may be taken as part of your record, to compare before and after. That is part of treating you properly.

Using any image or video of you publicly is a separate decision, and it is yours. We ask, you decide, and you can say no without it affecting your treatment in any way. If you agree and later change your mind, tell us and we will take it down.

Who We Share It With

We use a small number of service providers to run the clinic. Each sees only what it needs to do its job.

Our payment providerProcesses your payment. Card details go to them, never to us
Our booking systemHolds your appointment, your name and your contact details
Our website hostStores the site and any order you place through it
WhatsAppIf you message us there, that conversation sits on their service under their own policy

We do not sell your information. We do not pass it to advertisers. There is no circumstance in which your clinical record is sold or shared commercially.

Embedded Content

Some pages include videos hosted on YouTube. These load only when you tap play, and until you do, nothing is sent to them.

The maps on our contact and locations pages are provided by Google. Once loaded, those services can see that you visited the page, and they operate under their own privacy policies.

How Long We Keep It

Clinical records are kept for as long as is clinically appropriate and as long as the law requires. That is deliberately longer than most other information, because your treatment history matters years later.

Appointment and order records are kept for as long as we need them for accounting and for handling any query.

Marketing contact details are kept until you ask us to stop, and no longer.

Your Rights

  • Ask what we hold about you, and receive a copy
  • Ask us to correct anything that is wrong
  • Ask us to delete what we hold, where we are not legally required to keep it
  • Withdraw your consent to any use of your photographs, at any time
  • Ask us to stop sending you anything promotional
  • Complain to the Nigeria Data Protection Commission if you are not satisfied with our answer

Message us on WhatsApp at +234 706 670 2023 or use the contact page. You do not need to give a reason for any of these requests.

Keeping It Secure

Access to clinical records is limited to the practitioners who need it. Payment details never reach us. The website runs over an encrypted connection.

No system is perfect. If anything ever happened that put your information at risk, we would tell you rather than hope you did not notice.

Anything Unclear

If Any Of This Raises A Question.

Ask us. We would far rather explain something before you book than argue about it afterwards.

Ask Us On WhatsAppContact The Clinic